From time to time there have been instances where Jamaicans overseas have expressed concern regarding the quality of service, trading practices and unprofessional conduct displayed in some private and public sectors enterprises. Apart from the fact that the Government has issued a Citizens Charter establishing the rights of the nation's citizenry to best business practices in all public entities and has mandated reform in public sector management, a number of regulatory and consumer protection organizations equipped with the mechanism necessary to investigate complaints brought by clients do exist.

Organizations with regulatory responsibility in key areas such as real estate, public utilities, legal practice, birth/marriage/death registration, and consumer affairs are included in the Information Pack Directory.